Other Information

Dispensing

Dispensing patients are able to obtain medication on prescription from the Prescription Department, where other services are available and our qualified staff are on site to assist you. The Dispensary is open from 8.30am - 6.30pm Monday to Friday and 9.00am - 12 noon Saturday (closed 1.00 - 2.00pm Monday, Wednesday, Thursday and Friday and 12.45 - 2.15pm on Tuesday).

Repeat Prescriptions

*PLEASE ALLOW AT LEAST TWO DAYS (excluding weekends and bank holidays) FOR THE REPEAT PRESCRIPTION TO BE GENERATED. ALLOW A FURTHER DAY IF YOU REQUIRE THE PRESCRIPTION TO BE DISPENSED.
If you need a repeat prescription you will be given a repeat prescription slip to ensure accuracy. You can order your repeat prescription by telephoning our Repeat Prescription Order line on 0844 477 3167. This line is open 24 hours a day, 7 days a week.

Your repeat prescription request slip provides a date when your medication review is due; you will need to make an appointment with a doctor/nurse practitioner/practice nurse.
This is a safeguard to make sure you are taking the medicine properly and top allow for any changes, which may be necessary. This may seem inconvenient, nut an annual review is necessary for the provision of good patient care.

Prescriptions may be collected during dispensary hours only. Postal requests for repeat prescriptions (with SAE please) also require AT LEAST TWO DAYS' NOTICE, again excluding weekends and bank holidays.

A Medication Delivery Service is available on 0844 477 3160. This line is for general enquiries only and not for ordering of prescriptions.

Specimens

All specimens to go to the laboratory should be taken to the hospital by 2.30pm.

Patients Under 16 Years Of Age

An adult should accompany all patients under 16 years of age.

Patient's Rights And Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

We expect you to treat us in a courteous manner, keeping us up to date with any changes in your personal circumstances. Please refer to the Patient Contract.

Patient Confidentiality and Data Protection

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between members of the practice team.

Comments

If you are not satisfied with the care you have received from the practice, please contact the assistant practice manager or business partner.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

How To Contact Your Local Primary Care Trust

Write to:

NHS Mid Essex
Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex, CM2 5PE
Tel: 01245 398770
Fax: 01245 398711